How to use Totwoo
Totwoo combines the latest wearable tech with jewelry craft. You can enjoy different functions with different Totwoo smart jewelry. To use your brand new Totwoo, you have to complete these steps:
App installation, bracelets connection, pair, etc.
First of all, please make sure that your bracelet is powered and the mobile phone network is normal.
Step 1-Download the app.
Search and downloadTotwoo app from the App Store or Google Play Store, depending on your device.
Step 2-Sign up on the “Totwoo” app.
Enable Bluetooth on your phone and make sure you are connected to Wi-Fi or a mobile network.
Make sure your bracelet is within 10 ft (3 m) of your phone.
We start the in-app setup by adding a few details, that identify you and your account, namely your phone number and code.
The phone number helps to authenticate your account. A unique short-code message is sent to the number you provide, which confirms that you, and only you, are signing in to your account. Make sure not add 0 after the country code!
Step 4-Settings.
Pair your phone with the app by accepting all permission requests for the app to access resources on your phone, e.g. Bluetooth. Not accepting the permission requests will lead to your bracelet not getting connected to your phone.
Step 5- Pair your bracelets with your Totwoo app.
Choose your bracelet as displayed in the app. The app will look for the signal coming from the bracelet.
Click on the screen of your bracelet when the app searches for the signal so they can sync.
A pop-up will appear on the app asking to pair your Bluetooth with the bracelet. Click “Pair” and allow all notifications.
Step 6-Repeat Steps 1-5 on your partner’s phone to connect the other bracelet.
Step 7-Pair your partner.
All that’s left before being able to use your Totwoo bracelet is to add your partner.
When arriving to the Totwoo App Dashboard “LOVE” you’ll find a large button in the middle asking to “❤️Pair With”.
Tap that button, then “Mobile Contacts”, enter your partner’s area code and phone number or pick them from your contact list. While entering the phone number, make sure you don’t use spaces or special characters.
You and your partner both need to pick each other: that way our server will be able to match you, and you’ll be able to start connecting.
Step 8-Test your bracelet.
While you wait for your partner to accept your invitation, you can start using your bracelet, to get used to it.
Tap the jewelry to send love. It will light up after being tapped for one second.
Remember: the app needs to be running on the background of your phone at all times!
Do you have any other questions or doubts?
You can get help, there are several ways：
No.1 Go to Totwoo App> Me>Help
No.2 Go to totwooglobal.store>Get Help>Technical-troubleshooting
No.3 Service Email：support@totwoo.com
Return Policy
Customer Service
Reach our customer service at：
Facebook: https://www.facebook.com/totwoocouple/
Instagram: https://www.instagram.com/totwoo/
Privacy Policy
SECTION 1 – WHY WE NEED YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do we get your consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do you withdraw your consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us.
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – ORDERS & PAYMENT
Our store is hosted by woocommerce, and all your information is protected and encrypted during the order process.
Payment:
TOTWOO website accept payment via PayPal. All your orders and information are protected under PayPal payment technology.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
The website may use cookies to enhance website performance and services. The cookies may record session id, user source, items in the cart and other data that helps to provide better service.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us via our contact page.